Feel free to ask if your question isn't covered here...........
Are large dogs separated from small dogs?
Yes dogs are grouped in order of size and temperament.
Do the staff members constantly supervise the dogs?
Yes – there is a human pack leader with the dogs at all times. Click here to find out more about our qualified caring staff
Will my dog get on with the other dogs?
All dogs must pass the pre-play assessment before being accepted into Urban Dogs. Our qualified staff are constantly reading the dogs body language and moving the groups around so that all dogs are comfortable and having fun. For example the puppies will be with other puppies to burn off their energy.
Is there an area designated for dogs to lie down?
Yes there is plenty of bedding, we also have “Mat time” in the middle of the day. For relaxing we have the following areas : Relaxing Seniors Area (RSA), the movies and 2 chill out areas.
Can you offer training for specific problems with my dog?
Yes we have 2 very qualified trainers that offer 1-1 training as well as group training. Click for more training info
What is the policy on food and snacks?
We do offer our guests snacks throughout the day, so please let us know if your dog has any particular requirements we are happy to accommodate.
Dogs are usually fed in the morning and evening before and after day care, however if you have a young puppy or older dog that requires an extra meal in the day, we are happy for you to provide this and we will feed them away from the other dogs. We know life is busy so we can also fed your dog in the morning or evening if required just bring along their food clearing marked with their name and quantity to be feed and we will take care of that for you too. Dogs do have to rest before and after being fed for medical reasons so we ensure this is done at day care too.
If you are bringing your dog’s lunch or snacks with them please clearly mark with their name (just like childrens lunches).
Toileting - where do they toilet?
We have designated areas for the dogs to toilet – most dogs use these areas as the other dogs have also gone there, if there are any accidents our staff clean them up straight away ensuring they dry the area so it's not a slip hazard.
My dog hasn't been to dog day care before - I'm nervous but want to give it a go?
It’s fine to feel nervous when trusting your furbaby into the care of others. Our qualified staff will look after your furbaby and let you know how they settle in. We want you and your dog to feel comfortable when using our services. So we offer your dog’s first day free so you and your dog can try us out with no cost or obligation. Your dog must pass the pre-assessment first which we also don’t charge for (this can be done on the same day as the first day trial if pre-arranged). You are more than welcome to come and drop by as many times as you like before your first day free. If you’d like to only do a half day that’s fine also.
Will they make friends? Will they get bullied?
Most dogs make friends easily, they are grouped with other dogs who have the same interests and temperament so they all get on. If a dog is getting too excited for the others we use a number of techniques like voice commands, water squirts or time out.
Is fresh drinking water available?
Absolutely, water is available at all times, however your dog may still be thirsty after day care. Please be aware of their water intake as excessive amounts may cause an upset stomach or other problems.
Are vaccination records required before enrolment?
Yes – for the health and safety of all staff and dogs we have some pre-play requirements please see the rules and regulations page for more info. We have a vaccination management system so you can be rest assured for ongoing safety of your dog.
What are the hours of operation?
Monday through Friday, 7am – 7pm.
How are dogs disciplined for bad behaviour?
Our qualified staff are constantly reading the dog’s behaviour and are trained to catch problems before they arise with the dogs. If a dog is acting up we look into why – there are many different reasons so we tailor our response to the problem. i.e. if a dog is tired and grumpy we will let them chill out in the RSA or behind reception away from the other dogs for a little while. We use techniques such as voice commands, loud clapping, water squirts and time out. Just like with children when a dog gets too excited or tired they can play up. We always offer training if there are any issues and ongoing bad behaviour can lead to suspension or expelled.
What is that black stuff on your floor, are you growing grass?
For hygiene reasons we have had the floor coated with a non – absorbent epoxy based coating. This coating has had rubber (recycled from car tyres) sprinkled into it to be non skid this is for the safety of the dogs when playing. We chose rubber over sand as sand can be harsh on the dogs paws – the rubber is also low impact and noise absorbing.
Do I bring toys?
We have loads of dog toys in every shape and size. All toys in the dog play area must remain neutral to avoid possessiveness.
Do I get a discount for multiple visits or more than 1 dog?
Yes we have discounted rates depending on how often you use us and we offer same family discounts – see our rates page for more info.
What happens if there is an emergency with the dogs?
One of our staff is a vet nurse and 3 other staff have pet first aid certificates. We have relationships with local vets should the need arise. We have procedures in place in case of emergency, these are all detailed in the application form.
Do the staff members know how to perform CPR on a dog?
Yes we are trained in dog first aid including dog CPR.
What if my dog fails the pre-play assessment or is suspended?
If your dog is quieter by nature and didn’t enjoy the cage free pack environment or if your dog fails the pre-play assessment, it doesn’t mean we don’t love your dog. This unique cage free pack environment may just be too overwhelming for them. Some dogs just need a little extra training and socialisation before coming to day care – our in house trainers can help with this. If you dog is older we recommend that they take advantage of or RSA (Relaxing Seniors Area).
What if my dog is injured or gets sick?
Remember that even normal dog play may result in some type of injury. It is not a common occurrence but it can happen. Just like a child can fall or trip at school. All injuries and illnesses are prevented to the BEST of our ability.
If this occurs, you will be notified when you pick up your dog if it is minor, you will be notified immediately if the problem is severe. If there is an emergency and vet care is needed, we will transport your dog to our local vet – all medical costs are the owners responsibility.